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Website Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the provision of the Company’s stated services/products, in accordance with and subject to, prevailing Jersey Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Please view our Privacy Policy for more information about how we collect and use personal information.


Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.


Until an order has become binding on Animal Kingdom Limited all prices are subject to change without prior notice. Unless a fixed price is accepted by Animal Kingdom Limited in writing, the contract price shall be Animal Kingdom Limited’s published list price current at date of despatch of goods or when the despatch is by instalments, at a date of relevant despatch of goods.

Credit Accounts

Credit facilities are offered at the discretion of Animal Kingdom Limited and may be reviewed at any time. Animal Kingdom Limited reserves the right to refuse credit facilities without giving notice or reason. Credit facilities may be withdrawn, if payment is not received within the relevant credit period, or the account is not conducted in a manner that is acceptable to Animal Kingdom Limited. Credit accounts shall include details of a valid credit or charge card from which payment may be taken.


If a credit account facility does not exist then payment is to be made immediately for goods and services. For credit accounts opened prior to January 2003, unless otherwise agreed, payment for goods and services supplied is due within 30 days of the date of the statement on which the invoice relating to those goods is featured. For credit accounts opened after January 2003, payment for goods and services supplied is to be deducted automatically from either a credit or charge card on or soon after the 24th day of the month following the date of the statement on which the invoice relating to those goods is featured.

Finance Charge

Animal Kingdom Limited reserve the right to levy a finance charge by way of interest to accounts with debts still outstanding after the relevant credit period is ended. The rate of interest to be charged at 5% per month. The rate may be altered one month after notification is given by Animal Kingdom Limited. Interest may be charged on a monthly basis until the debt is paid in full.

Debt Recovery

If debts continue to remain unpaid beyond a reasonable period, which is at the discretion of Animal Kingdom Limited, then legal action may be taken to recover the debt. The costs incurred are payable by the debtor. All transactions are subject to Jersey Law and the buyer submits to the jurisdiction of the Jersey Court when purchasing goods or services from Animal Kingdom Limited.

Returns & Claims

Claims for damages, losses or return of goods is accepted only within seven days of purchase or delivery whichever is the earlier, subject to the discretion of Animal Kingdom Limited. An Animal Kingdom Limited credit note must be obtained by the customer when returning goods or claiming for losses or damages. Account credits are only issued if a relevant credit note is produced. Credit account queries or disputes must be made to the administration office of Animal Kingdom Limited within 60 days of the applicable date. Animal Kingdom Limited reserves the right to refuse account queries or disputes beyond this period.

Cancellation Policy

A purchase order can be cancelled by either party at any time prior to delivery. We reserve the right to levy a charge to cover any subsequent administrative expenses.

Termination of Agreements and Refunds Policy

Both the Client and ourselves have the right to terminate any purchase order for any reason, including the ending of an order that is already underway. Refunds will only be given when products purchased are returned in the same condition as they were delivered, accompanied by our invoice.


Unless otherwise stated, the services featured on this website are only available within Jersey, Channel Islands, or in relation to postings from Jersey, Channel Islands. All advertising is intended solely for the Jersey, Channel Islands market. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Links to this website

If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.


We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, email or fax. This company is registered in Jersey Channel Islands, Animal Kingdom Ltd, Unit 1a, Barette Commercial Centre, Mont Mado, St John, JE3 4DS.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.


Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.


The laws of Jersey, Channel Islands govern these terms and conditions. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the Jersey, Channel Island courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Club Membership Discount Cards

To view a .pdf of the full terms and conditions of our store discount cards, given to fully paid members of participating clubs please follow this link:  Club-Discount-Cards-Ts-Cs.pdf